FAQ

Frequently Asked Questions - Customer

How do I download and install the taxi app?

You can download and install the taxi app from the app store on your smartphone. Search for the app by name, and click the download button to begin the installation process.

How do I create an account on the taxi app?

To create an account, open the app and click on the sign-up button. Follow the prompts to enter your personal details, such as your name, email address, and phone number.

How do I request a ride?

To request a ride, open the app and enter your Source & destination address. The app will display the estimated fare and the nearest available drivers. Click on the "request a ride" button to confirm your request.

Can I alter a trip after booking?

absolutely! Drop-off locations can be changed at any time along the way. The app will recalculate the fare based on kilometers and travel time.

How do I pay for my ride?

You can pay for your ride through the app using a payment method you've previously set up, such as a credit card, debit card, Wallet, gpay, paytm and Cash to the driver.

Is it safe to use a taxi app?

Taxi apps typically have safety features built-in, such as driver background checks, GPS tracking, and customer support. However, it's always a good idea to take precautions when using any ride-sharing service, such as verifying the driver's identity and confirming the license plate number of the vehicle.

How do I track my ride?

Once you've requested a ride, the app will display the driver's location and estimated time of arrival. You can also track the driver's progress on a map in real-time.

What if I need to cancel my ride?

If you need to cancel your ride, open the app and click on the "cancel ride" button. You may be charged a cancellation fee, depending on the app's policies.

Do we need to prepay before booking?

Not really, But we do have wallet option available, you can load funds in your wallet and enjoy trouble free payments.

How do I rate my driver?

After your ride is complete, you'll have the opportunity to rate your driver and provide feedback. You can do this by opening the app and clicking on the "rate your driver" button.

What if I have a problem with my ride?

If you have a problem with your ride, such as a lost item or a driver dispute, you can contact the app's customer support team. Look for a "help" or "contact us" button within the app to get in touch.

Can I schedule a ride in advance?

VadagaiVandi.com apps allow you to schedule rides in advance. Look for a "ride later" option within the app to do so.

What are the cities and states you provide services?

Currently we operate in all major cities of TamilNadu, soon we will operate in other cities and states too

Frequently Asked Questions - Driver

How do I sign up to become a driver on the taxi app?

To become a driver on a taxi app, you will need to download and install the app on your smartphone. Follow the prompts to create an account and provide your personal details, such as your name, driver's license number, and vehicle information.

What are the requirements for becoming a driver on the taxi app?

The requirements to become a driver on a taxi app may vary, but typically include a valid driver's license, proof of insurance, and a background check. You may also need to meet certain age and vehicle requirements.

How do I accept ride requests?

When a ride request comes in, you will receive a notification through the app. Accept the ride request by clicking on the notification, and then follow the directions to pick up the passenger.

How do I navigate to the passenger's location?

The app will provide you with directions to the passenger's location. You can also use your preferred navigation app to help you get there.

How do I get paid for my rides?

You will be paid through the app, either on a weekly or daily basis. You may need to provide a payment method, such as a bank account, to receive your payments.

How do I handle disputes with passengers?

If you have a dispute with a passenger, such as a disagreement over the fare or a lost item, you can contact the app's customer support team. Look for a "help" or "contact us" button within the app to get in touch.

How do I maintain my vehicle for driving on the taxi app?

To maintain your vehicle for driving on the taxi app, make sure it is clean and in good working condition. You may also need to get regular inspections and make any necessary repairs.

What if I need to cancel a ride?

If you need to cancel a ride, you can do so through the app. However, keep in mind that canceling too many rides may negatively impact your driver rating.

How do I get rated by passengers?

After each ride, passengers will have the opportunity to rate you and provide feedback. Your rating will be based on factors such as your driving, communication, and professionalism.